Terms & Conditions

Operated under local licenses (#39576).

By accessing Parimatch at fortunehaven.xyz, you agree to these Terms & Conditions in full, together with any policies referenced within them. These terms set out the rules that govern your relationship with the platform, your rights and obligations as a player, and the limits of the operator’s responsibilities. If you do not accept any part of them, you should not register an account or place any wager, and you should discontinue use of the platform immediately.

Deposits & Withdrawals

Transactions are processed in EUR through the payment methods displayed in the cashier, and the available options may vary by territory. Withdrawals may require identity verification (KYC) before funds are released, in line with anti-money-laundering and licensing obligations, and the operator may request supporting documentation at any time. Processing times depend on the chosen method; Parimatch is not responsible for delays caused by third-party payment providers or banks.

Acceptable Use

Players agree not to interfere with the normal operation or integrity of the games, the platform or other users. The use of bots, scripts, collusion, exploits or chargeback abuse is strictly prohibited and may lead to permanent exclusion and the withholding of funds. The operator may investigate suspected breaches, and you agree to cooperate with reasonable requests for information during any such review.

Liability

While Parimatch takes reasonable steps to provide a secure and uninterrupted service, it does not guarantee that the platform will be error-free or continuously available. To the extent permitted by law, the operator accepts no liability for indirect, incidental or consequential losses, or for any loss of profit, opportunity or data. Nothing in these terms limits liability that cannot be excluded under applicable law, including liability for fraud.

Eligibility

You must be at least 18 years old and legally permitted to gamble in the jurisdiction from which you access the platform. Parimatch reserves the right to request proof of age, identity and residence at any time, and to suspend or close any account where eligibility cannot be confirmed. It remains your responsibility to ensure that participating in online gaming is lawful where you live, as laws differ widely between territories.

Accounts

Each player may hold one account only, registered with accurate and current personal details. You are responsible for keeping your login credentials confidential and for all activity that takes place under your account, whether authorised by you or not. Duplicate, shared or fraudulently opened accounts may be closed without notice, and any winnings associated with them may be withheld pending investigation.

Bonuses & Promotions

All bonuses, free spins and promotional offers are subject to wagering requirements and the specific terms published alongside each offer. Parimatch may add, amend, suspend or withdraw any promotion at its discretion, and reserves the right to reclaim bonus funds and related winnings where an offer has been abused. Irregular play designed solely to clear a wagering requirement — such as low-risk or hedge betting — may result in forfeiture of the bonus and any proceeds derived from it.

Amendments & Contact

Parimatch may revise these Terms at any time, with the latest version published on fortunehaven.xyz and taking effect once posted. Where changes are material, the operator will take reasonable steps to bring them to your attention, but it remains your responsibility to stay informed of the current terms. For any clarification, you can contact the team at [email protected].

Last reviewed: 2026.